Share Medical Center & Northwest Technology Center Partner for Training Initiative
Healthcare facilities are faced with a multitude of challenges each day. The leadership and staff work hard to keep patient satisfaction high and look for more efficient ways to make the facility run more smoothly. Share Medical Center works hard to accomplish these goals.
In 2006, Northwest Technology Center partnered with Share Medical Center as it entered into a three-year training agreement that focused on strategic planning, customer service, leadership and employee accountability. The training is entitled “Service Excellence Initiative” and it is a part of the Custom Learning Process. Each year, Northwest Technology Center has assisted Share Medical Center by applying for a grant from the Oklahoma Department of Career and Technology Education’s Training for Existing Industry Initiative. During the duration of the initiative, SMC has received $34,582. Share Medical Center will soon be embarking on year three of the program.
According to Guy Forell, Northwest Technology Center’s Business and Industry Services Director, “We have enjoyed being a part of this initiative with Share Medical Center. Service excellence in the healthcare industry will enhance Alva and the surrounding communities.”
According to Share Medical Center’s CEO, Barb Oestmann, “Having Northwest Technology Center partner with us has allowed Share Medical Center to take full advantage of Custom Learning. The partnership with Northwest Technology Center has greatly benefited us. Change is difficult but this three-year program will completely change the culture and atmosphere for employees and customers.”
The Service Excellence Initiative is a three-year transformational training and implementation process that educates and empowers hospitals and healthcare organizations to achieve significant improvements in patient, employee and physician satisfaction. |